Refund Policy

Last updated: 3 November 2026

Our orders are handled by our reseller Paddle.com, the Merchant of Record, which processes refunds. This policy explains when you can get one.

14-day refund before your first download

You can get a full refund within 14 days of buying if you haven't downloaded a backend since the purchase. Your account records when you download, so we can check this quickly.

This applies to Base, Advanced and the Advanced Add-on upgrade. For an Add-on upgrade, it counts from the upgrade: you can still get a refund if you haven't downloaded a backend since buying it.

For a studio licence, it applies while nobody using one of its seats has downloaded a backend since the purchase. A refund ends every seat.

If it doesn't work

If the generator or a backend it made doesn't work as described, tell us. If we can't fix it within a reasonable time, you'll get a refund even if you've downloaded it.

After you've downloaded

A backend is digital content you keep as soon as it's downloaded, so once you've downloaded one after buying, the 14-day right to cancel no longer applies, except where it doesn't work as described (see above). This doesn't affect your other legal rights.

How to ask for a refund

• Email hello@backendgen.dev from your account's email address, with your order number (it's on your Paddle receipt), or
• use the link in your Paddle receipt email, or visit paddle.net.

Refunds go back to the payment method you used. When a refund is made, that purchase is removed from your licence.

Unity Asset Store purchases

Universal Backend Generator bought on the Unity Asset Store is refunded under the Asset Store's own policy, not this one. A free web licence claimed with an Asset Store invoice ends if that Asset Store purchase is refunded.